FAQ
Orders & Delivery
How to place an order on the website?
Simply select your products, add them to your cart, then follow the secure payment steps to complete your order.
What payment methods are accepted?
We accept credit card payments (Visa, Mastercard) as well as other secure payment solutions indicated at checkout.
Is delivery available everywhere?
Yes, we deliver in France and internationally. Delivery options and times are specified when ordering.
What are the delivery times?
Orders are generally shipped within 24 to 48 hours. Delivery times then vary depending on the carrier and destination.
Can I track my order?
Yes, as soon as your order is shipped, you will receive a tracking email with a tracking number allowing you to track your package in real time.
What are the delivery times in France? For orders in mainland France, the delivery time is generally 3 to 5 working days after dispatch. For overseas departments and territories and international destinations, allow 7 to 14 working days depending on the destination.
How do I use my promo code? At checkout, you will find a "Discount code" field. Enter your code there and click "Apply". The discount will be automatically deducted from your order total.
Returns & Customer Service
Can I return a product?
Yes, you have 30 days after receipt to make a return, provided the product is unused and in its original packaging.
How to make a return or exchange?
Simply contact our customer service via the contact form or by email. We will provide you with the return procedure to follow.
What to do if a product is defective?
If you receive a defective or damaged product, contact us quickly with a photo of the product. A quick solution (exchange or refund) will be offered to you.
Are the products guaranteed?
Yes, our products benefit from a quality guarantee, covering any manufacturing defect.
Products & Use
Are resistance bands suitable for beginners?
Yes, thanks to the different resistance levels, they are suitable for both beginners and experienced practitioners.
Can I use the bands for Pilates and strength training?
Absolutely. They are designed for Pilates, strength training, rehabilitation and functional training.
Are Pilates rings suitable for beginners? Absolutely. Pilatea rings are designed for all levels. They help work the inner thighs, core strength, and flexibility, whether you are a beginner or a regular practitioner.
What is the foam roller for? The Pilatea foam roller is ideal for self-massage and muscle recovery. It relieves tension in the back, legs, and shoulders after a workout or a long day.
How to use yoga straps? Pilatea straps are used to deepen your stretches and improve your flexibility. Loop the strap around your foot or leg to hold a position longer without strain. Ideal for yoga, Pilates, and rehabilitation.
Is the yoga block suitable for all exercises? Yes, the Pilatea high-density foam block serves as support and assistance for many postures. It is particularly useful for alignment exercises, balance postures, and floor yoga or Pilates sessions.
Are weighted wristbands dangerous for joints? Not if used correctly. Pilatea wristbands are designed for progressive use—start with a light weight and increase gradually. They strengthen arms and shoulders without joint impact when worn during adapted exercises.